FAQ

Frequently Asked Questions

Once your order is placed online you will receive a confirmation email and a Vermont Good Wood team member will contact you within 24 hours to schedule your delivery.

Deliveries are typically made within 1-4 days during the majority of the year. During the peak heating season (October-January) deliveries can sometimes take up to 7 days as we work through servicing a higher order volume. We have an unwavering commitment to customer service and timely delivery – we do not take this commitment lightly. If the delivery lead time reaches 7 days, we begin waitlisting orders from new customers, in order to service our existing customers as soon as possible.

Proper firewood storage requires two key conditions be met: (1) adequate ventilation and (2) protection. Firewood should be stacked loosely in a storage rack for best ventilation. The storage rack creates space between the ground and the firewood which ensures that moisture and pests from below don’t have easy access to your woodpile. Storage racks also have a waterproof cover that provides adequate ventilation and protects your wood from rain or snow.

When most people think of firewood sizing, the term “cord” often comes to mind. A cord of firewood measures 8 feet wide by 4 feet high by 4 feet deep (128 cubic feet). This term has become somewhat antiquated in our service area because our customers mainly use firewood storage racks made for residential usage. The most popular storage racks measure either 8 feet wide by 4 feet high by 16 inches deep or 4 feet wide by 4 feet high by 16 inches deep. In order to simplify ordering and provide an easier method of understanding the amount of firewood you are receiving, we offer two sizes that easily accommodate the most popular residential storage racks: Full size and Half size. Our Full Size is a “Face Cord,” or the equivalent of one-third a cord, and it measures 8 feet wide by 4 feet high by 16 inches deep (~43 cubic feet). Our Half Size is the equivalent of one-sixth a cord, and it measures 4 feet wide by 4 feet high by 16 inches deep (~21 cubic feet).

Generally, our Full Size contains 225-250 pieces of firewood, and our Half Size contains 110-125 pieces of firewood. You should be able to build a great fire with our wood using approximately 5 pieces of firewood. On average, a Full Size should produce 40-50 fires and a Half Size should produce 20-25 fires. For the avid fire builder (2-3+ fires per week) we recommend the Full Size and for an occasional fire builder we recommend our Half Size.

Always leave some ash in the fireplace - it creates heat that reflects back into the fire. Place an average-sized log on the back of the grate with 2 pieces of fatwood or 4-5 pieces of kindling alongside. Place another average-sized log in front, 2-3 inches apart from the back log. Then stack two logs on top, 2-3 inches apart, perpendicular to the bottom logs (from above looks like #). If your fireplace has enough head space add an extra log across the top which will help reflect the heat back into the fire. A couple of crumpled pieces of newspaper underneath and you'll be ready to go. Simply light the paper, the rest should take care of itself.